FAQs

1. Where is AVENIA LEATHER located?

AVENIA LEATHER is based at:

AVENIA LEATHER
4804 Rancho del Norte Trl
McKinney, TX 75070
USA

Phone: +1 (864) 466-9396

Email: vexaleather.support@outlook.com

2. Where do you ship?

We currently ship orders to addresses within the United States only.

At this time, international shipping is not available.

3. Which shipping carrier do you use?

Orders are shipped using USPS Ground Advantage.

A tracking number is provided once your order has been shipped so you can follow its delivery progress.

4. What is the standard shipping cost?

Our standard shipping method is USPS Ground Advantage, with a $10.00 USD flat shipping charge per order within the United States, unless a different amount is shown at checkout.

5. How long does order processing take?

Most orders are processed within 1–2 business days, Monday through Friday, excluding U.S. holidays.

Our standard order processing cutoff is 2:00 PM Eastern Time (ET).

Orders placed before the cutoff on a business day will generally begin processing that day. Orders placed after the cutoff will generally begin processing on the following business day.

6. How long does USPS delivery take?

Once an order has been processed and shipped, USPS Ground Advantage generally takes approximately 3–5 business days.

These delivery estimates are not guaranteed and may vary depending on the destination and carrier conditions.

7. What is the estimated total delivery time?

The typical overall timeframe is approximately 4–7 business days from the date of purchase.

This estimate includes:

• 1–2 business days for order processing.
• 3–5 business days for USPS Ground Advantage delivery.

Occasional delays may occur due to weather, holidays, carrier operations, high shipping volume, or other circumstances outside our control.

8. Will I get a tracking number?

Yes. Once your order has been shipped, you will receive a USPS tracking number.

Tracking information may take some time to appear or update after USPS receives the package.

9. What should I do if my tracking has not updated?

Tracking information does not always update immediately after shipment.

If your tracking information has not changed for a reasonable period, please contact AVENIA LEATHER with your order number and tracking number, and we will review the available information with you.

10. What should I do if my package is delayed?

Please check your USPS tracking information first for the most recent shipment status.

If the package has gone beyond the estimated delivery timeframe, contact us with your order number and tracking number so we can review the situation and assist where appropriate.

11. USPS shows my package as delivered, but I cannot find it. What should I do?

Please check the following locations first:

• Mailbox
• Front door or porch
• Garage or other safe areas
• With household members
• With nearby neighbors

You may also contact your local USPS office for additional information.

If you still cannot locate the package, contact AVENIA LEATHER with your order number and tracking information.

12. Can I cancel an order?

Cancellation requests can be made before the order has shipped.

Please contact us as soon as possible if you need to cancel your purchase.

Once an order has been shipped, it can no longer be canceled. If the delivered order qualifies under our Return & Refund Policy, you may request a return after receiving it.

13. Do you offer exchanges?

No. AVENIA LEATHER does not offer exchanges.

If you need a different size, color, style, or product, you may return the eligible original item according to our Return & Refund Policy and place a new order separately.

14. What is your return timeframe?

Eligible returns must be requested within 30 calendar days from the date the order was delivered.

Requests submitted after the 30-day period may not be accepted.

15. What condition must an item be in for a return?

Returned products should be:

• Unused and unworn.
• In the same condition in which they were received.
• Free from stains, odors, damage, or signs of use.
• In original packaging and with tags when applicable.

You will also need proof of purchase, such as your order number or order confirmation.

16. How do I start a return?

Contact AVENIA LEATHER with your order number and the reason for your return.

We will review the request and, if eligible, provide you with the appropriate return instructions.

Please do not send a return to our business address unless AVENIA LEATHER has provided return instructions.

17. Who is responsible for return shipping?

For returns requested due to personal preference, change of mind, incorrect selection, or similar reasons, return shipping is generally the customer's responsibility.

If the product is confirmed to be defective, damaged, or incorrectly shipped by AVENIA LEATHER, we will review the circumstances and determine the appropriate shipping resolution.

18. How long does it take to receive a refund?

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally processed within 10 business days to the original payment method.

Your bank or payment provider may require additional time before the funds appear in your account.

19. What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact AVENIA LEATHER as soon as possible, ideally within 24–48 hours of delivery, in accordance with our Return & Refund Policy.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photos of the packaging when relevant.

We will review the information and determine the appropriate resolution.

20. What if I receive the wrong product?

If the product you receive does not match your order, please contact us as soon as possible.

Provide your order number and clear photos of the item received so we can investigate the issue and determine the appropriate resolution.

21. What if something is missing from my order?

Contact us as soon as possible with your order number and details about the missing item.

For investigation purposes, we may ask you to provide photographs of the package and the products received.

22. What payment methods are available?

The payment methods available for your order will be displayed during checkout.

Depending on availability, payment options may include major credit cards, debit cards, and other payment methods supported by our payment providers.

23. Is my payment information protected?

Payments are handled through secure payment processing systems.

AVENIA LEATHER does not generally store your complete credit or debit card number on our own systems.

For more information about how customer information is handled, please review our Privacy Policy.

24. What currency do you use?

Product prices are displayed in U.S. dollars (USD) unless otherwise indicated.

Before completing your purchase, checkout will show the applicable order total, including available taxes and shipping charges.

25. What happens if I enter an incorrect shipping address?

Please carefully verify your shipping information before submitting your order.

AVENIA LEATHER is not responsible for delivery delays, failed deliveries, or returned packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us as undeliverable, we will contact you regarding the available options.

26. How can I contact AVENIA LEATHER?

For questions about products, orders, shipping, returns, refunds, or other customer support matters, contact us using the information below:

AVENIA LEATHER

4804 Rancho del Norte Trl
McKinney, TX 75070
USA

Phone: +1 (864) 466-9396

Email: vexaleather.support@outlook.com

When contacting us about an order, please include your order number so we can assist you more efficiently.